Returns, Refunds, and Exchanges Policy
SLANTRANGE provides a limited 180-day warranty against manufacturer defects on all goods. SLANTRANGE will bear the cost of repair or replacement of goods for manufacturer defects. Non-functioning items to be repaired or replaced for reasons other than manufacturer defect will be at the customer’s expense. All products are inspected and tested prior to shipment. In the unlikely event that products are faulty due to manufacturer defect, SLANTRANGE will repair or replace those items at SLANTRANGE expense within 180 days of receipt, provided that:
- items have not been altered or used beyond a condition necessary to evaluate defects; and/or,
- items have not sustained physical damage.
SLANTRANGE will not repair, replace, or issue refunds on goods if goods are found to be in working condition and the lack of functionality is a result of user error. Such goods will be returned to the customer at the customer’s expense. SLANTRANGE will not repair, replace, or issue refunds on goods if there is evidence that the goods have been modified or an effort to “fix” the goods has been made.
Return Merchandise Authorizations (RMAs) are required for returns. Once the RMA has been issued, the customer has to return the item within 10 days of the issue date of the RMA. If the item is not shipped within that time frame, the RMA will be nullified. Any order discrepancies must be communicated within 30 days of order receipt. This applies to any missing parts in kits, orders in packages, etc. After the 30-day window, SLANTRANGE cannot be held responsible for any missing items in any of the goods.
SLANTRANGE may at any time cancel or suspend this order, or any part thereof, without cause upon (5) five days’ written notice to Buyer specifying the effective date and the extent of such cancellation or suspension. Circumstances in which SLANTRANGE may cancel orders may include, without limitation, instances when SLANTRANGE can no longer provide one or more goods included in the order, for example, when such goods have been discontinued or are otherwise unavailable.
Buyer cannot cancel any order after the goods have been shipped to the Buyer and have left SLANTRANGE facilities.
How to Return an Item
Please contact firstname.lastname@example.org or call +1 858 434 1138 to request a Return Merchandise Authorization (RMA) with return instructions.